01
Computer & software support
Investigate everyday computer issues, compatible applications, setup and operating-system updates within the agreed scope.
IT support & maintenance
Keep your team moving.
Make everyday IT simpler.
Practical help for office computers, email, printers and networks, with a support scope and cost agreed before work begins.
ROOTED IN SRI LANKA. BUILT AROUND YOU.05 / IT support & maintenance
THE RIGHT STARTING POINT
Understand the work.
Define the right solution.
The right starting point is the problem in front of you. We discuss your office setup, affected devices and location, then confirm whether remote support or a separate physical visit is suitable.
- Defined device coverage
- Access with permission
- A clear work summary
FROM REQUIREMENTS TO HANDOVER
A scope you can review.
A path you can follow.
These are areas we can discuss. Your quotation defines which deliverables are included in your project.
02
Email, printers & networks
Discuss mailbox configuration, printer connectivity and small-office Wi-Fi or networking problems.
03
Maintenance planning
Agree covered devices, scheduled checks, support time and the tasks included in a proposed plan.
04
Backup assessment
Discuss storage, backup frequency, responsibilities and restore testing before any backup work is offered.
POSSIBLE STARTING POINTS
Start with your working day.
Illustrative situations to help you describe what you need.
A recurring office issue
Describe the equipment, the problem and who is affected so suitable checks can be discussed.
A new team member
Scope the device, application setup, access and licences needed for an existing computer.
A planned support allowance
Compare device limits and shared remote hours, then agree terms that suit your team.
A CONSIDERED DELIVERY PROCESS
Clarity at every stage.
- 01
Discover
Understand users, workflows, constraints and priorities.
- 02
Define
Agree deliverables, price, responsibilities and acceptance checks.
- 03
Develop & review
Build or configure the agreed solution and review the scoped work.
- 04
Handover & support
Agree documentation, access, team guidance and ongoing arrangements.
What shapes the quotation?
Remote support is the planned model across Sri Lanka. Visits depend on location and availability. Equipment, parts, licences, travel and specialist work are separate. Service hours and response arrangements are agreed; immediate resolution is not guaranteed.
Gokly is preparing its services for launch. Availability, suitability and terms are confirmed before work begins.
Prepare a relevant enquiryBEFORE WE BEGIN
A few useful answers.
Have a different question? Share a brief outline of your requirements.
Let’s discuss itCan you visit our office?
Share your town or district. Any visit depends on location, availability, work required and an agreed quotation, including travel where applicable.
Are support plans available now?
We are preparing plans for launch and discussing requirements. Suitability, availability, coverage, final price and terms are confirmed before a contract starts.
What does a remote session require?
A suitable connection, your permission and an authorised person at your business. We agree the access method and purpose; you should be able to observe and end the session.
LET’S MAKE IT HAPPEN
Your next step.
A clearer conversation.
Tell us what you want to achieve with it support & maintenance. We’ll discuss suitability, scope and a practical way forward.