Privacy notice

Information you provide

The enquiry form asks for your name, business name, email, phone or WhatsApp number, town or district, service required, approximate number of computers and a brief description. A name, description and at least one usable contact method are required; the other fields help us understand your requirements.

Please share only the information needed to discuss your enquiry. Do not submit passwords, one-time codes, financial records or confidential business files. The form does not accept file attachments.

How we use an enquiry

Gokly uses the information to review your request, contact you about it and discuss a possible scope and quotation. Sending an enquiry does not subscribe you to a marketing list or create a support contract.

Form submissions are validated on the server and checked for spam before delivery. When email delivery is configured, the website uses Resend to send the enquiry to Gokly’s business inbox. If delivery is unavailable or fails, the form shows an error and you can contact us directly by email or WhatsApp.

Website and service providers

The website’s hosting infrastructure processes technical request information to serve pages and operate the enquiry form. To limit repeated submissions, the application maintains a temporary record in server memory containing a hashed network identifier and attempt count. This check counts attempts within ten-minute windows and does not store the raw IP address. Expired records are cleared as further requests are processed or when the server process restarts.

Resend and email services process enquiry messages as part of delivery and storage in the business inbox. Hosting, email and delivery providers may also process technical metadata under their own privacy policies.

This website does not currently use analytics or advertising tracking. It does not provide customer accounts, payments or a customer enquiry database.

Email, phone and WhatsApp

Email and phone links open your chosen application. The WhatsApp link opens WhatsApp with a suggested greeting; you choose whether to send it. These services handle information under their own terms, and details you send there are handled through the relevant account.

Corrections and deletion requests

Enquiry correspondence is handled through Gokly’s business email and the contact channel you use. To correct information or request deletion, email info@gokly.com. We will review the request and explain any information that needs to be retained for an ongoing enquiry, agreed work or an applicable obligation.

Remote support is a separate step

Submitting this form does not authorise remote access to your equipment. Any proposed remote session requires your permission and an agreement about the access method and work involved.

Contact

For a question about this notice or your enquiry, contact info@gokly.com or call +94 77 242 3411.