Choose a starting point for your office. See the computers covered, the remote time included and what needs a separate quote.
A plan for your working day
For your existing office computers. Remote support where your issue and connection are suitable.
Help with a specific issue
A practical starting point for an everyday IT problem.
first remote hour
For a small office
A modest monthly allowance for routine office support.
month
For a busier team
More time for a larger team and recurring support needs.
month
For a different setup
An individual scope for more devices or multiple locations.
based on your requirements
Monthly hours are a total allowance shared across all covered computers, including scheduled checks. Extra remote work: LKR 2,500 per 30 minutes, agreed before proceeding. Parts, licences and on-site work are separate.
The details, side by side
A defined allowance, with the scope and response arrangements agreed before you start.
| Your support | One-off Support | Office Essentials | Business Care | Custom Business Support |
|---|---|---|---|---|
| Guide price | LKR 5,000 / first remote hour | LKR 15,900 / month | LKR 30,200 / month | Individual quote |
| Computers covered | 1 computer | Up to 5 computers | Up to 10 computers | Device count agreed |
| Included remote time | 1 remote hour | 4 remote hours / month | 8 remote hours / month | Hours agreed in your quote |
| Scheduled checks | Separate scope | Within the 4-hour allowance | Within the 8-hour allowance | As agreed |
| Work summary | After the session | Monthly | Monthly | As agreed |
| On-site work, parts & licences | Quoted separately | Quoted separately | Quoted separately | Quoted separately |
One task at a time
Prefer a defined task? These are standalone guide prices for the stated remote time and scope.
One existing computer with a working operating system. Help with compatible apps, updates and everyday settings.
Hardware work, operating system replacement and data migration quoted separately.
Discuss this taskOne printer or multifunction device connected to one computer. Driver installation and a print or scan check.
Software and connectivity only. Physical repairs and consumables are separate.
Discuss this taskOne existing mailbox on one computer. Configuration and a sending, receiving and synchronisation check.
Authorised account access required. Licences, migration and domain changes are separate.
Discuss this taskOne small-office network. Remote connection checks and a review of accessible router settings, where suitable.
Cabling, equipment, on-site surveys and internet-provider charges are separate.
Discuss this taskEach task covers the stated scope within its time allowance. We check suitability first. If more work is needed, we explain the options and agree any additional cost before continuing.
No guesswork about the scope
Before you choose
Additional remote work is LKR 2,500 per 30 minutes, only after you agree to the extra work and cost. We will explain the next step before continuing. Troubleshooting and scheduled maintenance both draw from the same monthly allowance, shared across the covered computers.
These guide prices cover remote work. If physical work is needed, we first confirm your location, availability and requirements. Any visit, travel and physical installation are quoted separately before you agree to proceed.
A package includes agreed support time and tasks. Some issues need hardware, a third party or specialist work. Resolution and immediate response cannot be guaranteed. Service hours, response arrangements, billing periods and how time is recorded are confirmed in writing before a plan starts.
Gokly is preparing these support plans for launch. You can enquire about a proposed package now. We will confirm suitability, availability, the device list and a final written quotation before any work or contract begins.
Tell us your computer count, location and main IT concern.
